Refund policy
Last updated: July 28, 2026
At LunaRelief, your satisfaction is our priority.
Returns Due to the nature of the product (a personal-use item applied to the skin), we only accept returns if:
- The product is defective or arrived damaged
- You received the wrong item
- The packaging remains sealed and unopened
You have 14 days from the date of delivery to contact us about a return.
How to Request a Refund
- Contact us at contact@getlunarelief.co with your order number and a photo of the issue
- We will review your request within 2-3 business days
- If approved, your refund will be credited to your original payment method within 5-10 business days
Orders Not Received If your order has not arrived after the estimated delivery window, contact us — we will check the shipping status and offer a reshipment or refund depending on the situation.
Return Shipping Costs Return shipping costs are the customer's responsibility, unless the return is due to our error or a defective product.
Contact contact@getlunarelief.co